Frequently Asked Question

How to Send Ticket Request Using Support System Web Portal?

Last Updated 11 years ago

Go to http://olympic.supportsystem.com
On support system home page click the "Sign In" button and you will be redirected to the login page..
Input your username and password.
Note: your username and password is the same as your store email account. If you forgot your email password contact MIS Department.
Click on the "Open a New Ticket" to create a new ticket.
Select a “Help Topic” in the drop down list.

Note: “Help Topic” will determine on which department you want to send your ticket see example below:
Fill in the Ticket Details.
Note: “Issue Summary” is the subject of your concern. And the big box below the “Issue Summary” is where you will type the full details of concern.

At the bottom part is where you will select the priority of your concern. You can select from Low, Medium, High and Emergency.
Once the all the required forms are filled up click “create ticket” button.
To monitor your opened tickets click on the “tickets” tab or “check ticket status” button. In the support center home page.